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Australia’s #1
Woocommerce SMS Plugin

About TopSMS

Why TopSMS

  • Quantify the cost of your Slack time
  • Reveal hidden communication expenses
  • Optimize your billable hours
  • Boost ROI on your work hours
  • Maximize productivity dollar value

TopSMS Features

Transactional SMS Notifications

Automatically notify your customers about every stage of their order with SMS updates for all WooCommerce order statuses – including Pending Payment, Processing, Completed, On Hold, Cancelled, and more.

Customer SMS Consent at Checkout

Stay compliant and enhance transparency by allowing customers to opt-in for SMS updates during checkout.

Charge Customers for SMS Notifications

This feature allows you to optionally charge customers for SMS notifications by adding it as a line item in the checkout. You control the price, and customers can decide if they’d like to add it – keeping your costs covered without compromising service.

Branded SMS Sender Name

Make your messages stand out with a custom SMS sender name instead of a random phone number. Display your business name (up to 11 characters) as the sender, so customers instantly recognize who’s messaging them – boosting trust and engagement.

Note: Sender name requires verification and is subject to provider approval.

SMS Analytics Dashboard

Know exactly what’s happening with your SMS communication.
The built-in analytics dashboard shows the delivery status of each message – whether it’s Delivered, Failed, Rejected, or Pending – so you can troubleshoot quickly, monitor performance, and continuously improve your messaging strategy.

SMS Use Cases

Promotional SMS

Lock Stock Notifications

Perishable Items

Last Minute Offers

Back in Stock

Order Confirmation

Perishable Items

Last Minute Offers

Tailored pricing plans designed for you

$0.09c / SMS
  • Recommended from 1 SMS to 5000 SMS
  • Stores with 500 orders per month
$0.07c / SMS
  • Recommended from 10,000 SMS to 50,000 SMS
  • Stores with 1500 orders per month
$0.05c / SMS
  • Recommended for more than 100,000 SMS
  • Stores with more than 2500 orders per month

Coming Soon Features

Bulk SMS

Send personalized SMS messages to all your customers or segmented groups with just a few clicks – perfect for promotions, announcements, or urgent updates.

List Management

Organize your SMS contacts into custom lists for targeted messaging, improved segmentation, and better campaign performance.

Abandoned Cart SMS

Automatically follow up with customers who leave items in their cart, increasing recovery rates with timely and personalized reminders.

Inbox / Responses

Two-way messaging lets customers reply to your SMS – manage and respond to incoming messages directly within your dashboard.

Weekly Email Summary

Stay updated with a weekly email summary of your SMS activity, including delivery stats, top messages, credit usage, and campaign performance.

Dashboard Widget

View key SMS stats and credit balance directly from your WordPress or WooCommerce dashboard – no need to dig through settings.

Custom Journeys

Design automated SMS workflows based on customer behavior or lifecycle events – like welcome sequences, post-purchase follow-ups, and more.

Frequent Asked Questions

Is TopSMS available outside of Australia?

No. TopSMS is built exclusively for Australian businesses. Our SMS delivery infrastructure and compliance standards are designed to meet ACMA regulations and ensure optimal delivery rates within Australia only.

Do my SMS credits expire?

No, your credits never expire. You can use them whenever you like — no monthly minimums, no forced top-ups, and no hidden fees.

Is my business name used as the sender ID?

Yes. As required by the Australian Communications and Media Authority (ACMA), the sender name must clearly identify your business. TopSMS ensures your sender ID matches your brand name to improve trust and reduce SMS fraud risk.

Can I use a custom sender name?

Yes, but only if it aligns with your business name. Generic or misleading sender names will be rejected under ACMA anti-spam guidelines.

How are payments processed?

Payments for SMS credits are securely processed via Stripe. We do not store your card details. All transactions are encrypted and PCI-DSS compliant.

Is TopSMS compliant with Australian privacy laws?

Yes. TopSMS is fully compliant with both GDPR and ACMA privacy regulations. You can collect SMS consent at checkout, offer opt-out links, and manage your customers’ privacy preferences responsibly.

Do I need customer consent to send SMS?

Absolutely. ACMA requires clear and informed consent before sending SMS messages. TopSMS includes tools to collect and manage consent directly within WooCommerce.

Can I preview messages before they are sent?

Yes. You can preview each message template with dynamic sample data to ensure everything looks right before activating automations.

Are there any long-term contracts or commitments?

No. TopSMS is pay-as-you-go. You only pay for the SMS credits you use – simple, predictable pricing with no lock-in contracts.

Do you offer volume discounts for larger businesses?

Yes. We offer discounted SMS credit packages for stores with higher messaging needs. Contact us to discuss a custom plan for your business.

Can I send SMS notifications for custom order statuses?

Not yet. At present, custom order status support is not available but may be considered for a future release.

How do I monitor my SMS credit balance?

Your current credit balance is always visible in the TopSMS dashboard. You can also set up automatic alerts when your credits fall below a specified threshold.

Turn SMS into income

Turn SMS into income