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TopSMS is dedicated to adhering to the Australian Privacy Principles outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Commonwealth). This page provides an overview of TopSMS’ Privacy Policy.

We lawfully collect the necessary personal information to ensure the smooth functioning of our business. This information may include your business name, address, email address, and telephone number. We prioritize the privacy of sensitive information and, as our service primarily caters to business-to-business communication, we do not have a requirement to collect such data. Our online payment processing is handled by Stripe, and therefore, our servers do not collect or store any credit card details.

The information you provide when opening an account with TopSMS is solely used for the purpose of operating our service and facilitating our business operations. We will not use your personal information for any other purpose without your consent unless required or authorized by law. Generally, we only use and disclose your personal information for the following reasons:

  • Establishing and maintaining your customer relationship with TopSMS.
  • Providing the products and services you have requested from TopSMS.
  • Administering and managing the aforementioned products and services, including accounting.
  • Addressing your inquiries.

Periodically, we may send newsletters via SMS or email to update you on relevant news and any changes. We fully comply with the Spam Act 2003 and offer unsubscribe functions in both emails and SMS, as well as maintaining blocklists.

TopSMS takes all reasonable measures to secure and keep accurate and up-to-date any personal information we hold. Personal information is stored securely on servers or in password-protected files.

While we prioritize the security of information transmitted over the Internet, we cannot guarantee its absolute security. Thus, TopSMS cannot be held responsible for the security of information sent to or received from us via the Internet or for any unauthorized access or use of such information.

Any information sent to TopSMS for text messaging or storage purposes remains the property of the account holder (you). TopSMS will not collect, redistribute, sell, or disclose this information to any other parties unless legally required to do so. This includes databases, numbers, and recipient details stored on our databases.

We emphasize that we will never access your databases (Groups) without your explicit permission or a court order, except in cases where you request assistance or if there are suspicions of illegal activities (e.g., spamming, scams) or breaches of our Terms.

TopSMS’ sales and support team is located in Sydney, Australia. Our websites and databases (web portal/sms sending platform) are hosted by secure and reputable hosting companies in Australia and Spaim with their own strict privacy policies. SMS messages are distributed to Australian telecommunications companies. The hosting companies are not involved in the handling, use, or processing of any information within the TopSMS database, and all our databases are stored in access-controlled premises, requiring login and password authentication.

Safeguarding customer data is a top priority and a strict policy within our company. Our servers may automatically log information such as IP addresses and referring websites. We never sell or rent any information about you to third parties. If you require further information, have queries, problems, or complaints regarding this Privacy Policy or our information handling practices in general, please contact us via the contact form.