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Contact.

Our local support team is based in Australia and available to help with onboarding, setup, and technical questions.

We’re committed to building lasting relationships with our users and keeping your communication tools running safely and smoothly.

Built for Aussies, by Aussies – and backed by real support when you need it.

Contact Information

info@topsms.com.au
(02) 9121 6234

Company Address

1/299 Elizabeth St,
Sydney NSW 2000

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Frequently Asked Questions

Is TopSMS available outside of Australia?

TopSMS is currently available for Australian businesses only. As Australia’s native WooCommerce SMS plugin, it’s built specifically for local networks, compliance, and delivery standards. Global expansion is on our roadmap.

Do my SMS credits expire?

No, your SMS credits never expire. Use them anytime without worrying about losing balance. This flexible, pay-as-you-go model makes TopSMS the most cost-effective WooCommerce SMS solution in Australia.

Is my business name used as the sender ID?

Yes, you can send branded messages using your business name as the sender ID. It builds trust, improves open rates, and strengthens your brand recognition.

Can I use a custom sender name?

Absolutely. You can fully customise your sender name to reflect your brand or campaign. This feature helps your SMS stand out and ensures customers instantly know who’s messaging them.

How are payments processed?

All payments are handled securely through Stripe, one of the world’s most trusted payment gateways. You can top up your balance anytime directly from your WooCommerce dashboard.

Is TopSMS compliant with Australian privacy laws?

Yes. TopSMS is 100% compliant with the Australian Privacy Act and ACMA regulations. We ensure your SMS marketing campaigns follow all consent and opt-out requirements.

Do I need customer consent to send SMS?

Yes. Consent is essential under Australian privacy laws. TopSMS makes it easy to collect and manage SMS consent directly at checkout, ensuring your campaigns stay compliant and ethical.

Can I preview messages before they are sent?

Yes. You can preview each message template with dynamic sample data to ensure everything looks right before activating automations.

Are there any long-term contracts or commitments?

No contracts, no commitments. TopSMS is completely pay-as-you-go, start, pause, or cancel anytime with zero penalties.

Do you offer volume discounts for larger businesses?

Yes. We provide discounted SMS rates for high-volume senders. Contact our team to discuss enterprise pricing tailored to your WooCommerce store’s needs.

Can I send SMS notifications for custom order statuses?

Yes. You can trigger SMS messages for any custom order status in WooCommerce; from “ready for pickup” to “out for delivery”.

How do I monitor my SMS credit balance?

You can view your live SMS balance directly inside your WooCommerce dashboard. The plugin automatically updates your credit usage in real time.